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    • Terms and Conditions


    Last Updated: March 10, 2025

    1. 

    These Terms and Conditions govern your use of Cenava South Africa’s website (www.cenava.co.za) and purchases of our products. By accessing our site or placing an order, you agree to comply with these terms, South Africa’s Consumer Protection Act (CPA), Electronic Communications and Transactions Act (ECTA), and other applicable laws.

    2. 

    • Orders constitute an offer to purchase, which we accept upon dispatching your product.

    • We reserve the right to cancel orders due to stock shortages, pricing errors, or suspicion of fraud.

    3. 

    • Prices include VAT and are in South African Rand (ZAR).

    • Accepted payment methods: Credit/debit cards, EFT, and approved payment gateways (e.g., PayFast).

    • Payment must be completed before dispatch.

    4. 

    • Delivery timelines: 3–7 business days (urban areas), 7–14 days (rural areas).

    • Risk transfers to you upon delivery. Delays due to courier issues are not our liability.

    • Free shipping for all orders (South Africa only).

    5. 

    :

    • 14-day return window from delivery date.

    • Conditions: Product must be unused, in original packaging, with proof of purchase.

    • Refunds processed within 10–21 business days.

    :

    • Report defects within 14 days for a replacement/refund.

    • Proof of defect required.

    :

    • Gift cards, opened software, or customized products.

    6. 

    •  against defects.

    • Exclusions: Physical damage, liquid exposure, unauthorized repairs, or misuse.

    • Warranty claims: Email support@cenava.co.za with proof of purchase and defect details.

    7. 

    • Limited to 2 discounted items per customer.

    • Discount codes:

      • Minimum spend: R1,000 (pre-tax).

      • One code per order; cannot combine unless stated.

      • Exclusions: Already discounted items.

          Price Policy

          If you find a competitor's lower price on an identical in-stock item, we will beat it by 10%.

          Exclusions:

             This offer does not apply to:

    • Trade quotes

    • Stock liquidations

    • Bulk commercial quantities

    • Items sold by other businesses within the Bunnings Group or Bunnings Marketplace

          Conditions

          The price comparison includes the same in-stock item, including GST and delivery charges.

          For more details, please contact support

    8. 

    • Personal data is processed per POPIA.

    • We do not sell/share data with third parties without consent.

    9. 

    • We are not liable for indirect damages (e.g., loss of profits).

    • Maximum liability: Purchase price of the product.

    10. 

    • Complaints: Email support@cenava.co.za within 14 days.

    • Unresolved disputes may be referred to the National Consumer Commission or mediation.

    11. 

    • Governed by South African law. Disputes subject to Pretoria High Court jurisdiction.

    12. 

    • Terms may be updated periodically. Continued use constitutes acceptance.

    :
    For queries, contact support@cenava.co.za or +27 12 141 1699.

    :

    • : Mirror standard 14-day policy and warranty exclusions.

    • : Adopt SA’s code restrictions (e.g., one code per order).

    • : Complies with CPA, ECTA, and POPIA requirements.

    :

    • : Consumer rights, cooling-off period.

    • : E-commerce transparency.

    • : Data protection.

    Trusted by Our Clients