RETURNS & REFUNDS
Last updated: [16/07/2025]
At Cenava, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
✅ Eligibility for Returns
You may return most new, unopened items within 7 days of delivery for a full refund under the following conditions:
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The item must be unused, in its original packaging, and in resellable condition
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A valid proof of purchase (order number or receipt) is required
❌ Items Not Eligible for Return
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Opened or used items (unless defective)
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Clearance, final sale, or promotional items marked as non-returnable
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Digital products or software
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Items not returned within the 7-day window
Return Shipping
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If the return is due to our error (e.g. incorrect or defective item), we will cover return shipping costs.
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For all other returns, you are responsible for the return shipping fees.
We recommend using a trackable courier service to ensure your return is received.
Refunds
Once your return is received and inspected, we will process your refund within 3–5 business days. The refund will be issued to your original payment method via PayFast.
Please allow up to 10 business days for the refund to reflect in your bank account, depending on your financial institution.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your product for a refund and place a new order.
How to Request a Return
To initiate a return, please contact our support team at support@cenava.co.za with:
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Your order number
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The reason for the return
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Photos (if the item is damaged or incorrect)
We’ll respond within 1–2 business days with return instructions and address details.
Shipping Policy Overview (Summary)
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We ship orders nationwide within South Africa
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Estimated delivery times are 1–5 business days, depending on your location
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Orders are processed Monday to Friday (excluding public holidays)
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Shipping rates are calculated at checkout and based on weight and location
Need Help?
For any questions regarding returns or shipping, contact us at:
support@cenava.co.za
