FAQ
What payment methods are available?
PayPal: Available for payments in USD. If you want to use PayPal, switch your currency to USD before checkout. Paystack: Available for payments in ZAR. Select "Pay with Paystack" at checkout to complete your payment. Direct EFT: Ensure that payment is sent to the account details provided in your confirmation email. Pay on Collection: A point-of-sale (POS) machine will be available for in-store payments upon collection. Stripe & PayPal (Alternative): These options become available once the currency is switched to USD. PayFast: Available upon request. A separate payment link will be sent for completing transactions via PayFast. For further assistance, please contact our support team at: support@cenava.co.za
How long does delivery take?
Is Cenava a manufacturer?
What certifications do Cenava products have?
What is the lead time for sample and bulk orders?
Do you offer international shipping?
Will I need to pay customs duties and taxes?
How can I track my order?
Log in to your account and navigate to "My Account" > "Order Status" to check the status of your shipment. If the order has been shipped, you will see the tracking number and shipment date. If no tracking information is available, your order is still being processed.
Can I cancel or modify my order after it has been placed?
What is the process for a warranty claim?
Do I need to return the original item for a warranty claim?
What if my product is out of stock or discontinued for warranty claims?
What does the warranty not cover?
Can I return a product?
How do I make a return?
